Shipping Policy

1. Shipping Zones and Destinations

• We ship to [List countries/regions served, e.g., North America, Europe, Asia-Pacific].
• Some locations may incur additional fees or require longer delivery times due to customs regulations or remote status.

2. Shipping Methods and Costs

• Standard Shipping: Delivered within [X-Y] business days. Cost calculated at checkout based on weight, dimensions, and destination.
• Express Shipping: Delivered within [X] business days. Available for select locations at an additional cost.
• Free Shipping: Eligible on orders exceeding [Threshold Amount, e.g., $150] to [List eligible countries].

3. Order Processing Time

• Orders are processed within [X] business days (excluding weekends/holidays).
• Processing delays may occur during peak seasons (e.g., Black Friday) or for custom orders.

4. Shipping Tracking

• Tracking numbers are provided via email once orders ship.
• Monitor delivery status via your account dashboard or carrier links (e.g., DHL, FedEx).

5. Customs, Duties, and Taxes

• Customers are responsible for duties, taxes, or brokerage fees imposed by their country.
• We do not collect these fees upfront; they are billed directly by the carrier or customs.

6. Shipping Restrictions

• We do not ship to PO boxes, APO/FPO addresses, or freight forwarders.
• Hazardous materials (e.g., tire sealant cans) may require special handling.

7. Delivery Issues

• Lost Packages: File a claim after [X] days of no updates. Replacements issued pending carrier investigation.
• Damaged Packages: Refuse delivery and contact us immediately with photos of damage.

8. Returns and Shipping

• Return shipping costs are your responsibility unless the item is defective or incorrect (see Cancellations and Refunds Policy).

9. Contact for Shipping Queries

• Email: [Shipping Support Email]
• Phone: [Shipping Support Phone Number]

Important Notes:

• Replace placeholders (e.g., [X-Y], [Threshold Amount]) with actual details.
• Highlight key terms (e.g., free shipping threshold, customs responsibilities) in bold.
• Ensure compliance with international trade laws (e.g., Incoterms for cross-border shipments).